| in millions of euro unless stated otherwise | 2004 | 2003 | 2004 IFRS |
| | | | |
|
| Income statement | | | |
 |  |  |  |
| Sales | 6,467 | 5,970 | 6,475 |
 |  |  |  |
| Gross profit | 1,141 | 1,074 | 1,141 |
 |  |  |  |
| Operating income 1) | 240 | 174 | 231 |
 |  |  |  |
| Operating income 1) excluding special items 2) | 217 | 174 | 213 |
 |  |  |  |
| Net income 1) | 125 | 81 | 116 |
 |  |  |  |
| Net income 1) excluding special items 2) | 113 | 81 | 109 |
 |  |  |  |
| Goodwill amortisation | - 276 | - 274 | - |
 |  |  |  |
| Net (loss) income | - 151 | - 193 | 116 |
 |  |  |  |
| Statistics | | | |
 |  |  |  |
| Increase/decrease of sales over previous year | 8% | - 3% | |
 |  |  |  |
Increase/decrease of operating income 1) excluding special items over previous year | 24% | 0% | |
 |  |  |  |
| Gross margin | 17.6% | 18.0% | |
 |  |  |  |
| Operating margin 1) excluding special items | 3.3% | 2.9% | |
 |  |  |  |
| Balance sheet | | | |
 |  |  |  |
| Group equity | 663 | 826 | 905 |
 |  |  |  |
| Net interest-bearing assets and liabilities | - 491 | - 587 | - 492 |
 |  |  |  |
| Cash flow from operating activities | 114 | 134 | |
 |  |  |  |
| Key figures per ordinary share | | | |
 |  |  |  |
| Earnings per share 3) (in € ) | 0.73 | 0.47 | 0.68 |
 |  |  |  |
| Earnings per share 3) excluding special items 2) (in € ) | 0.66 | 0.47 | 0.63 |
 |  |  |  |
| (Proposed) payment to shareholders (in € ) 4) | 0.20 | 0.16 | |
 |  |  |  |
| Other information | | | |
 |  |  |  |
Average number of employees (in FTE) 5) as recorded in ‘Personnel cost' | 11,905 | 11,424 | |
 |  |  |  |
| Number of offices | 2,245 | 2,225 | |
 |  |  |  |
 |  |  |  |